Frequently asked questions

Townley Health serves as your comprehensive health and wellness solution, catering to diverse conditions. Our platform facilitates virtual medical consultations and organizes cost-effective, prescription treatments, all within the comfort of one's home. Beyond addressing conditions that may cause discomfort, we also provide care for acute, subacute, and chronic diseases. All our physicians are based in the US, conducting thorough patient assessments and prescribing medication therapy when necessary. Our vision is to offer accessible, top-notch healthcare solutions to individuals and communities across multiple states. Continually expanding our offerings, Townley Health delivers a wide spectrum of care, irrespective of insurance coverage, at significantly reduced rates compared to competitors. Explore our services and discover firsthand the convenience of swift, free shipping and an unparalleled online healthcare experience.

Simply select your required therapy, click 'Get Started' and respond to complete our short eligibility form, select your plan and checkout. After checkout, you will be asked to complete a medical intake which our team of US-based doctors will carefully review and write your new prescription. You'll receive a response from one of our doctors within approximately 24 hours. In certain States, a video or phone consultation or live chat might be necessary. In such cases, one of our doctors will promptly reach out to you and conduct the consultation using the required method.

We pride ourselves for offering treatment through prescription medication at significantly lower prices compared to other websites, and even cheaper than your local pharmacy.

Absolutely! While our brand name started with a focus on men, Townley Health is open to everyone — including women. We have thousands of female patients who use our platform to access GLP-1 weight loss treatments with the same personalized care, transparent pricing, and fast shipping. If you're looking for effective, medically guided support, you're in the right place — no matter who you are.

We do not work with insurance. We believe an individual's access to quality care should not depend on a third party's opinion. Townley Health has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

No. Townley Health works exclusively with a network of vetted U.S.-based partner pharmacies. As part of your plan, a licensed provider reviews your information and issues a prescription that is sent directly to one of our affiliated pharmacies for fulfillment. This allows us to maintain strict quality control, ensure all medications meet regulatory standards, and provide a fast, reliable delivery experience.

You'll be billed when you select your plan so we can immediately begin working with our doctor and pharmacy network to avoid delays and get your medication to you fast.

We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Townley Health offers service in the United States only, but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process.

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

You can change your method of payment at any time. Login to your Townley Health account and follow the prompts.

Click on the "Contact us" section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Once you complete the online visit, you'll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

Login to your Townley Health account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Townley Health partners with leading U.S.-based compounding pharmacies. All partner pharmacies are FDA-registered, accredited, and state-licensed, operating under strict potency, sterility, and quality control standards. Pharmacy allocation is determined based on your location to ensure compliant and efficient fulfillment.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the "Contact us" section and we'll get back with you.